Last Updated: 13 February 2026

Welcome to Dearlyy (https://dearlyy.com/). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and safeguard your information when you access or use our website and services. By using our platform, you agree to the practices described in this policy.

Information We Collect

When you place an order or interact with our platform, we may collect personal details including your name, phone number, email address, delivery address, billing details, city and order instructions necessary for completing the booking. This information helps us coordinate surprises, experiences and deliveries accurately.

Payment transactions are processed securely through third-party payment gateways. Dearlyy does not store or have access to your debit/credit card, net banking or UPI credentials.

We may also automatically collect certain technical information such as IP address, browser type, device details, pages visited and usage behavior to improve platform performance and prevent misuse.

How We Use Your Information

We use your information to operate and improve our services, process bookings, connect you with vendors, provide customer support and send order confirmations or updates. The data also helps us enhance user experience, detect fraud and analyze platform usage.

We may occasionally send promotional offers, festival campaigns and new service announcements. You may opt out of marketing communication at any time.

Vendor Data Sharing

Dearlyy operates as a marketplace platform connecting customers with city-based service providers. To successfully complete your order, we share necessary delivery details such as recipient name, contact number, address and instructions with the assigned vendor. Vendors are authorized to use this information strictly for order fulfillment and are not permitted to misuse or retain customer data beyond service completion.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your cart, understand user behavior, personalize content and measure marketing effectiveness. You may disable cookies through your browser settings, although certain features of the website may not function properly.

Data Security

We implement reasonable security measures including encrypted connections and restricted database access to protect your personal information. However, no method of transmission over the internet is completely secure, and users share information at their own discretion.

Third-Party Services

We may use trusted third-party services such as payment processors, analytics providers and advertising platforms to operate our business. These third parties operate under their own privacy policies, and Dearlyy is not responsible for their independent practices.

User Rights

You may request access, correction or deletion of your personal data by contacting us. We retain information only as long as necessary to provide services, comply with legal obligations and prevent misuse of the platform.

Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from minors.

Policy Updates

Dearlyy may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes indicates acceptance of the updated policy.

Contact Us

For privacy-related questions or requests, please contact us:

Email: support@dearlyy.com
Website: https://dearlyy.com/